Free Delivery on all Hand-Tied & Letterbox Bouquets

Refunds & Returns

100% Satisfaction Guarantee & Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, with all the stems, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mysa.house. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please return any unwanted items, along with your order ID, to: 

Mysa Preserved Flowers
Unit 10
Europa Court
Dee View Boulevard
Chester
CH1 4NP

You can always contact us for any return question at info@mysa.house.

Damages and Product Issues

We can only apologise if you do happen to receive a damaged flowers as we take great care and pride in the quality of our bouquets.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us at info@mysa.house so we can organise a refund or replacement product. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions at all about delivery and returns, please contact us by email at info@mysa.house or by phone at 0845 052 6783 and we’ll be happy to help.